Privacy Policy

1. Introduction

Welcome to MySSAgent ("we," "our," or "us"). MySSAgent is an AI-powered Social Security optimization platform operated by Recognize Revenue Consulting LLC. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (myssagent.com) and services.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Using our browser extension? Its data handling is covered separately in the Browser Extension Privacy Policy. Using MySSAgent inside an AI assistant such as Claude or ChatGPT? See Section 10, AI Assistant Connector.

2. Information We Collect

Personal Information:

We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, date of birth, marital status, employment history, and Social Security benefit estimates. This information is necessary to provide our Social Security optimization analysis.

If your financial advisor invites you to complete an intake form, we also collect the answers you give there: whether you are working and your expected earnings, whether you have started collecting benefits and on whose record, the dates of any marriages, divorces or a spouse’s death, limited details about a former or late spouse where you choose to provide them, whether you receive a pension from work that did not pay into Social Security, and the names and dates of birth of any children who may qualify for benefits. Every question is optional — you may leave anything blank, and your report will show it as unanswered rather than assume a value.

If your financial advisor uses MySSAgent to model your household’s income against its expenses, we also store the planning figures your advisor enters for that purpose — your household’s annual expenses and the essential part of them, guaranteed income such as a pension or annuity, and other income — on your advisor’s record for you, under the same retention and deletion rules as the rest of that record.

Mobile Phone Number:

If you opt in to receive SMS/text messages from us, we collect your mobile phone number. We never sell, rent or share your mobile phone number or text-message opt-in data with any third party or affiliate for marketing or promotional purposes.

Usage Data:

We automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, and the date and time of your visit.

Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your experience on our website and analyze usage patterns. Specifically:

• Essential cookies keep you signed in and remember choices you make during your analysis. These are required for the site to function.
• Analytics cookies (HubSpot) help us understand which pages visitors find useful. These are set only after you accept them in the cookie banner shown on your first visit, and you can decline them without losing any site functionality.
• Cookieless measurement (Vercel Analytics) gives us aggregate page-performance statistics without setting cookies or identifying you.

You can withdraw or change your cookie consent at any time using the button below (also available as "Cookie Settings" in the site footer), and most browsers also let you block or delete cookies entirely.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Social Security optimization services, including generating personalized benefit analysis reports
• Communicate with you about your account, respond to inquiries, and provide customer support
• Send you service-related notifications, appointment reminders, and analysis completion updates
• Send marketing communications if you have opted in to receive them
• Comply with legal obligations and protect against fraudulent or unauthorized activity

4. SMS/Text Messaging

If you opt in to receive SMS/text messages from MySSAgent, you consent to receive text messages about your request or account, such as appointment reminders, account notifications and replies to your questions. We do not send marketing messages by text. You can opt in on the Connect form or by asking us on a call; see also section 8.1 of our Terms of Service.

Message Frequency:

Message frequency varies based on your account activity and preferences.

Message and Data Rates:

Standard message and data rates may apply depending on your mobile carrier plan.

Opt-Out:

You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

Help:

Reply HELP to any message for assistance or contact us at patrice@myssagent.com.

No Third-Party Sharing:

We do not sell, rent or share your mobile phone number, text-message opt-in data or consent with any third party or affiliate for marketing or promotional purposes. Any sharing described elsewhere in this policy excludes text-message opt-in data and consent; that information is never shared with any third party.

5. Data Security

We implement enterprise-grade security measures to protect your personal information, including:

• Data encrypted at rest (AES-256) and in transit (TLS)
• Secure authentication protocols
• Regular security audits and vulnerability assessments
• An independent SOC 2 examination: Type I report issued as of July 31, 2026, Type II under way

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

We share your information with service providers who help us operate our platform and provide services to you. These providers are contractually obligated to protect your information and use it only for the purposes we specify. They are:

• Supabase — our database, sign-in, and the servers that run your analysis.
• Vercel — website hosting and cookieless page-performance statistics.
• Stripe — payment processing.
• Resend — delivery of the emails we send you.
• Anthropic — AI processing. To write the plain-language summary in your report, we send Anthropic your first name, your benefit figures, and the details that shape your recommendation, such as your Full Retirement Age, whether you are still working and your current earnings, your marital status, a spouse’s date of birth, and any pension. If you use the chat assistant on our site, your messages are sent to Anthropic to generate its replies; for a signed-in advisor, so are the advisor’s name and firm name.
• HubSpot — managing our contacts and customer relationships and, only with your consent, the analytics cookies described in Section 2.
• Zoom — registration for our webinars, if you sign up for one.

We may also disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

7. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information at any time by logging into your account or contacting us
• Opt out of marketing communications by clicking the unsubscribe link in any email or by contacting us directly
• Opt out of SMS messages by replying STOP to any text message

California Residents: You have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of personal information, and the right to opt out of the sale of personal information (note: we do not sell personal information).

8. Data Retention

We retain your personal information only while there is a valid reason to hold it. Retention runs from a triggering event rather than from the date we collected the information, and differs by the kind of data:

• Analysis inputs — date of birth, marital history, earnings record, pension details and benefit estimates: retained for 7 years after your relationship with the advisor who engaged us ends, or after your last purchase if you came to us directly. Advisers are themselves subject to recordkeeping rules, and our analysis forms part of the record supporting the advice they gave you.
• Incomplete intake forms — a form you started and never submitted: deleted automatically 90 days after you last worked on it. Editing it starts the 90 days again.
• Account and contact information: retained while your account is open, then under the 7-year period above.

When information is no longer needed we securely delete it, or anonymize it so it can no longer be linked to you. Deleting your account also deletes the answers you gave in an intake form. Deleted data may persist in our encrypted daily database backups for up to 7 days before those backups age out and it is gone entirely.

You can ask us to delete your information at any time — see Section 7, “Your Rights and Choices,” above. We will honor that request unless we are required to keep specific records to meet a legal obligation.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. AI Assistant Connector (Claude, ChatGPT, and other MCP clients)

MySSAgent offers a free estimator tool that AI assistants can call on your behalf via the Model Context Protocol ("MCP") — for example, as a connector in Claude or an app in ChatGPT. It works differently from the rest of our platform, and more privately:

• You provide the inputs; we never pull data. The tool computes from numbers you type into your AI assistant conversation (birth year and an estimated benefit amount). It does not access your SSA record, requires no account, and never asks for your Social Security Number.
• We do not store what you send. The tool computes its estimate and returns it. Your inputs are not saved, profiled, or linked to an identity. Standard server logs (such as IP address and timestamp) may be retained briefly for security and operations, then deleted.
• No cookies, no tracking. The connector sets no cookies and runs no analytics on your conversation.
• Your conversation belongs to your AI assistant. What you type into Claude, ChatGPT, or another MCP client is processed under that provider's privacy policy, not ours. We receive only the tool inputs the assistant sends to compute the estimate.

If you follow a link from the connector to myssagent.com and create an account or purchase an analysis, the rest of this Privacy Policy applies from that point.

Advisor tools (signed in)

Licensed financial advisors can additionally sign in to the connector with their existing MySSAgent advisor account (OAuth with your explicit consent) to use advisor tools included with their license. These work differently from the anonymous estimator above:

• They access your own client records. When you use an advisor tool, MySSAgent returns information from client records you already maintain on our platform — the same data you see in your advisor dashboard — into your AI assistant conversation. We only ever return records linked to your advisor account, under the same advisor terms that govern your dashboard use.
• Once in your conversation, your assistant's policy governs. Analysis results delivered into Claude, ChatGPT, or another MCP client are then handled under that provider's privacy policy — treat the conversation with the same care as any tool you use with client data.
• Nothing new is ingested this way. Advisor tools re-run and read analyses from data already on file. Client statements and personal data are added only through the advisor dashboard, never through an AI conversation.
• We log usage counts, not content. For signed-in advisor tool calls we record which tool was used and when, for rate limiting and service operations — not the content of your conversation.

11. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If your intake form indicates that a child may qualify for benefits on your record, you may choose to give us that child’s name and date of birth — information provided by you, the parent or guardian. We hold it for one purpose: so your analysis can account for benefits a child may be entitled to on your record. That calculation is not yet part of the report — when it is, this is the information it will use. It is used for nothing else, is held under the same retention rules as your other analysis inputs, and is never used for marketing. If we become aware that we have collected personal information directly from a child, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Effective Date" at the top. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: