Maxine, Your Social Security AI Agent
Ask Maxine your Social Security questions.
Call her, or chat with her right here, 24/7. She looks the answer up in the government’s own rulebooks and tells you where it comes from.
Maxine explains how Social Security and Medicare work, in plain English, for people planning their claim and for the advisors who help them.
She’s an AI, and she says so. Calls are recorded. Never share your Social Security number.
Maxine’s number
(216) 930-3168Calls, any hour. If you say yes on the call, she can text you the links she mentions.
Or ask her in writing: open the chat bubble in the corner of this page.
What happens when you call Maxine?
You talk to her the way you’d talk to someone who knows the rules. Short answers, one question at a time, and no hold music.
She says what she is.
Her first sentence tells you she is an AI and that the call is recorded, and asks you not to share your Social Security number.
You ask in your own words.
Claiming ages from 62 to 70, spousal, survivor and divorced-spouse benefits, working while you collect, cost-of-living raises, how benefits are taxed, the WEP and GPO repeal, IRMAA and Medicare basics.
She looks the rule up.
For questions beyond her everyday basics, she searches Social Security’s and Medicare’s own rulebooks while you wait and tells you which agency the rule comes from. Ask, and she gives you the exact section.
You get a summary by email.
If you want one: your question, a short recap, the government sources with links, Social Security’s pages and phone number, and a link to start your own analysis.
Links by text, only if you say yes
Maxine can text you up to two links on a call, only to the number you’re calling from: a MySSAgent page, or Social Security’s own page for your topic. She asks first, every time. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can’t text her a question; her number takes calls.
What we keep from a call, and for how long, is in section 11 of our privacy policy.
What does Maxine do in the website chat?
The same questions, in writing, with her sources listed under each answer and linked, so you can read the rule yourself. Once you have your results, you can ask her about them too.
She looks rules up in four places, all published by the government:
Social Security's operations manual (POMS)
The manual Social Security staff work from.
The Social Security Handbook
Social Security's own plain-language guide to its programs.
The federal regulations (eCFR)
Title 20 for Social Security, Title 42 for Medicare.
Medicare's own pages (CMS and Medicare.gov)
Premiums, IRMAA, enrollment periods and the Medicare & You handbook.
For advisors
How do advisors use Maxine?
On every client’s page, Ask Maxine answers from that client’s own computed analysis: why the analysis lands on the strategy it does, where the break-even sits, what the survivor keeps.
The sources are listed under each answer, and every figure is checked against the client’s analysis. She covers the Social Security rules; the advice is yours. On the dashboard, she also opens in her own window.
The demo runs on sample households. No account needed.
Ask Maxine on a client page · 24 seconds, silent · sample couple, demo data.
How are Maxine’s answers checked?
Every answer is checked automatically, in code, against what she looked up and the published figures.
Only sources she looked up
In the chat, she can cite a section only if she retrieved it for that question. A citation to anything else is flagged and kept off her source list.
Every figure, checked
Every dollar figure, percentage and age in a chat answer is checked against your results page, the client’s analysis for advisors, or Social Security’s and Medicare’s published figures. A figure that doesn’t match gets a “Figures not verified” note. On the phone, the check runs after the call, not before she speaks.
Tested on every change
Every change to how she answers runs a fixed set of test questions first: real questions with known sources and figures, plus made-up figures the check has to catch.
The analysis itself is different: it runs SSA’s published formulas in code on your real earnings record. How we calculate your answer.
What won’t Maxine do?
- Give investment, legal or personal tax advice, or compare Social Security with other products.
- Work out your own benefit on a call. Your own figures come from the MySSAgent analysis, on your real earnings record.
- Ask for your Social Security number, Medicare number or bank details.
- Claim to be a person, or to work for Social Security.
If a caller is in danger, she gives the 988 Suicide & Crisis Lifeline and 911. For your own Social Security record, call Social Security at 1-800-772-1213.
How has Maxine grown?
She started as a website chat. Here is what she has learned since.
January 2026
The first version of the chat on myssagent.com.
March 2026
The chat gets her name: Maxine.
July 2026
Advisors can ask her about one client, and she answers from that client's own analysis.
August 2026
She joins the advisor dashboard, and opens in her own window.
September 2026
Her answers cite Social Security's operations manual and the Social Security Handbook.
September 2026
Advisors can try her in the live demo, with no account.
October 2026
She gets a phone number: (216) 930-3168.
October 2026
Callers can ask for a summary of the call by email.
October 2026
Her answers also cite the federal regulations and Medicare's own pages, and every figure in a chat answer is checked.
October 2026
She can text callers the links she mentions.
October 2026
On the phone she looks the rules up too, and emails callers the government links.
Questions about Maxine
Who is Maxine?
Maxine is your Social Security AI agent from MySSAgent. You can call her at (216) 930-3168 or chat with her on myssagent.com. She explains how Social Security and Medicare rules work in plain English, and she tells you up front that she is an AI.
Where do Maxine's answers come from?
From the government's own rulebooks. She looks the rule up and cites it: Social Security's operations manual (POMS), the Social Security Handbook, the federal regulations, and Medicare's own pages. In the website chat, the sources she used are listed under her answer, with links.
How are Maxine's figures checked?
In the website chat, every dollar figure, percentage and age in her answer is checked against your results page or against Social Security's and Medicare's published figures. If one doesn't match, the answer carries a "Figures not verified" note. On the phone, the same check runs after the call, not before she speaks.
Can Maxine tell me my own benefit?
Not on the phone. She explains the rules, and your own figures come from the MySSAgent analysis, which runs on your real Social Security earnings record and checks every claiming age from 62 to 70. Once you have your results on the website, you can ask her about them in the chat. Start here: myssagent.com/pricing
Can I text Maxine a question?
No. Her number takes calls. On a call, if you say yes, she can text you up to two links, only to the number you're calling from: a MySSAgent page, or Social Security's page for your topic. Message and data rates may apply. Reply STOP to opt out.
Is the call recorded?
Yes. In her first sentence she tells you she's an AI and that the call is recorded, and she asks you not to share your Social Security number. Section 11 of our privacy policy covers what we keep and for how long: myssagent.com/privacy
Does Maxine give financial advice?
No. She gives no investment, legal or personal tax advice, and she doesn't compare Social Security with other products. She explains the rules so you can make the claiming decision with the facts. For a complicated case, the Do It With Me and Do It For Me plans include time with a Registered Social Security Analyst® (RSSA®): myssagent.com/pricing
Is Maxine part of the Social Security Administration?
No. MySSAgent is an independent company, not affiliated with or endorsed by the Social Security Administration. Maxine never claims to work for Social Security. For your own record, Social Security is at 1-800-772-1213 and ssa.gov/myaccount
How do advisors use Maxine?
On each client's page, Ask Maxine answers from that client's own computed analysis, with the sources listed under each answer and every figure checked against the analysis. She covers the Social Security rules; the advice is yours. Try it on a sample couple in the live demo, with no account: myssagent.com/demo
Before you call
Read up on the questions people ask Maxine most.
- Claiming Age Comparison Tool: 62 to 70, Side by SideSlide the claiming age and watch the monthly benefit, annual total, and break-even age update.
- Social Security & Medicare 2027: Every Number in One PlaceCOLA, Part B, IRMAA brackets, Part D, earnings-test limits — each figure labeled official or projected, updated in place as agencies announce.
- Social Security Myths vs. FactsThe FAQ hub — the claims people repeat, answered against the SSA's own rules.
Ready for your own numbers?
Maxine explains the rules. The MySSAgent analysis runs them on your real earnings record and shows what every claiming age from 62 to 70 pays you.
MySSAgent is an independent company, not affiliated with or endorsed by the Social Security Administration.