Jackie Payne, RSSA®

Jackie Payne has spent her entire career inside the systems that decide whether Americans can afford to grow old well — first as a nurse, then as a Medicare broker, then as a Registered Social Security Analyst®.

She came up in clinical nursing, where a Bachelor of Nursing Science and years of patient care taught her two things she still uses every day: how to translate technical complexity into language a stressed family can actually act on, and how to recognize when a decision is permanent. In nursing, you don't get a second pass at a critical call. The same is true of Social Security claiming.

After moving from the clinical side into the insurance and benefits side of healthcare, Jackie became a licensed Medicare broker and an Affordable Care Act enrollment specialist. She watched, year after year, as people approaching retirement made decisions about Medicare, Social Security, and health coverage separately — when in practice those choices feed into each other, sometimes catastrophically.

So she got the RSSA® designation. And she built a practice around the intersection most planners step around: the place where healthcare costs, Medicare timing, ACA premiums, and Social Security claiming all collide.

That intersection is where her clients have recovered six-figure sums in benefits — including the widow who learned, in the case that started all of this, that she had $147,000 in unclaimed Social Security value because no one had ever shown her the math.

That case is why MySSAgent exists.